Legal information
Provider details, public offer, service delivery terms and contact information.
Public offer
This document is a public offer to enter into a service agreement for a non-exclusive license to use the SmenaFon software (the “Service”). Account registration on smenafon.ru and/or payment of a selected plan constitutes acceptance.
1. Subject
The Provider grants the Customer access to the Service, dashboard, license codes, updates and downloads (Salon Agent for Windows, optional SmenaFon Home, Android client). The Service is intended for phone-retail staff and individual Home users. The Service does not store or process the customer-payload (photos / videos / contacts / files) — data is exchanged exclusively over the Customer’s local network via HTTP/HTTPS, without leaving the LAN.
2. Pricing and payments
Plans are listed on the “Pricing” page. New salons may receive a 30-calendar-day free trial without payment or card details. Paid access starts only when the Customer selects and pays for a plan. Settlements inside the Russian Federation are processed via YuKassa (JSC NCO YooMoney); outside the RF — via Stripe. The first charge happens at subscription, then monthly automatically until cancellation. The free HOME tier requires no payment; its limits are shown in the dashboard.
3. Refunds
Within 14 calendar days of the first payment, the Provider refunds the full amount minus the payment processor fee. Refunds are issued to the original card within up to 10 business days. After 14 days no refunds are issued, but the Customer can cancel auto-renewal at any time in the dashboard — the Service remains available until the end of the paid period.
4. Service availability (SLA)
- Paid tiers (SOLO, SALON, NETWORK) — target backend availability is at least 99.5 % per business month, excluding announced maintenance windows (announced at least 24 hours in advance) and force-majeure events.
- If the backend is unavailable for more than 24 consecutive hours due to the Provider’s fault, the active subscription is extended pro rata.
- The HOME tier and 30-day trial period are provided “as is”, without availability commitments.
- Local agent functionality (data transfer over the LAN) is independent of backend availability — short loss of dashboard connectivity is acceptable.
5. Customer obligations
- The Customer is the data controller for the customer-payload moved between end-customer phones (under 152-FZ for RF / GDPR for EEA), and is responsible for the lawful basis of processing including end-customer consent.
- The Customer secures the workstation running Salon Agent: antivirus, up-to-date Windows, restricted physical access, password-protected Windows account.
- The Customer does not share license codes or dashboard access with third parties and notifies the Provider on suspected compromise.
- The Customer does not use the Service to move content that violates applicable law (including copyrighted content without proper rights).
6. Limitation of liability
The Service is provided “as is”, without express or implied warranties. The Provider is not liable for the content of transferred data, since the Service is architected to exclude the Provider from access — end-customer data stays inside the Customer’s LAN.
The Provider’s aggregate liability under this agreement, including direct damages, is capped at the amount actually paid by the Customer for the Service over the 12 (twelve) months preceding the event giving rise to the claim. Indirect damages, including lost profits, lost revenue and reputational harm, are not recoverable.
7. Data subject requests
Because the Provider never receives the transferred payload, end-customer requests under 152-FZ or GDPR concerning that payload are handled directly by the Customer as the data controller. Requests concerning Customer account data on the Provider’s side (email, plan, session counter logs — counters only, no content) are handled by the Provider within 30 calendar days at support@smenafon.ru.
8. Anti-fraud and acceptable use
Prohibited: bypassing the license system, reverse-engineering the agent, using the Service for spam or phishing, reselling licenses to third parties without the Provider’s written consent. On detection, the Provider may suspend or revoke the license without refunding the unused period.
9. Termination
- The Customer may stop the Service at any time via the dashboard — auto-renewal is cancelled; the already-paid period remains available until expiry.
- The Provider may terminate this agreement and suspend the Service on Customer’s breach of clauses 5 or 8, with written notice.
- After termination, account data and session counter logs are retained for 12 months for accounting compliance and then deleted.
10. Force majeure
Neither party is liable for non-performance caused by force-majeure events (natural disasters, acts of state, major outages of upstream connectivity or power providers, cyber attacks on infrastructure, etc.). Performance deadlines extend by the duration of such events.
11. Governing law and disputes
Governed by the laws of the Russian Federation. Disputes are first resolved by negotiation, then in the court at the Provider’s location.
Service delivery
- What counts as “delivery”. Upon registration, a license code for the trial period or paid subscription is available in the dashboard at
smenafon.ru/dashboard. This code, together with the Salon Agent installer, is the deliverable. - Where to download. See the “Download” section for the Windows MSI installer and the optional Android APK.
- Timing. Delivery is instant after trial registration or payment. Trial validity is 30 calendar days; paid subscription validity is 31 calendar days from the last payment.
- Activation. Install Salon Agent on the workstation, open the “Activation” dialog, paste the license code from the dashboard.
- Support. Response time during business days (Mon-Fri, 10:00–19:00 MSK) is up to 1 business day.
Company details
| Legal name | IE Surname First Patronymic (Russian sole proprietor) |
|---|---|
| Tax ID (INN) | 770000000000 |
| OGRNIP | 000000000000000 |
| Legal address | 000000, Russian Federation, Moscow, ___ street, ___ |
| Bank account | 40802 810 0 00000 000000 |
| Bank | JSC Tinkoff Bank, BIC 044525974 |
| Correspondent | 30101 810 1 45250 000974 |
| Billing email | support@smenafon.ru |
Company details are placeholders and will be filled in once the legal entity / sole proprietorship is registered.
Contacts
- General and sales:
hello@smenafon.ru - Support, security, billing and closing documents:
support@smenafon.ru
Current as of publication date.