Legal information
Provider details, public offer, service delivery terms and contact information.
Public offer
Pavel Yurievich Tytskin, Russian "Professional Income Tax" payer (self-employed), Tax ID (INN) 616405326607 (the "Provider"), addresses this public offer to any legally competent natural or legal person (the "Customer") to enter into a service agreement for a non-exclusive license to use the "SmenaFon" software (the "Service") under the conditions set out below. Account registration on smenafon.ru and/or payment of a selected plan by the Customer constitutes acceptance. Full Provider details are set out in the "Service provider details" section below.
1. Subject
The Provider grants the Customer access to the Service, dashboard, license codes, updates and downloads (Salon Agent for Windows, optional SmenaFon Home, Android client). The Service is intended for phone-retail staff and individual Home users. The Service does not store or process the customer-payload (photos / videos / contacts / files) — data is exchanged over the Customer’s local network via HTTP/HTTPS — the SmenaFon server does not receive file contents, contacts, photos, videos, filenames, thumbnails or EXIF.
2. Pricing and payments
Settlements are processed via YuKassa (JSC NCO YooMoney). Payment is made manually by the Customer in the dashboard when choosing a plan. Each payment activates the plan for 31 (thirty-one) calendar days; new payments are added on top of remaining days of the current period. There is no automatic charging or automatic renewal — to extend the subscription the Customer manually initiates each new payment in the dashboard.
New salons receive a 30-calendar-day free trial without payment or card details: 1 workstation, up to 50 transfer sessions per calendar month. Paid access starts only when the Customer selects and pays for a plan.
Salon plans as of the date of this offer:
| Plan | Workstations | Sessions/month | Price |
|---|---|---|---|
| TRIAL | 1 | 50 | free, 30 calendar days |
| SOLO | 1 | 200 | 1 500 ₽ / 31 days |
| SALON | 3 | 800 | 3 900 ₽ / 31 days |
| NETWORK | 15 | 5 000 | 14 900 ₽ / 31 days |
| SOLO_PAY (Solo Pay) | 1 | prepaid balance | 79 ₽ per completed transfer |
The SOLO_PAY (Solo Pay) plan is prepaid: the Customer buys transfer credits in the dashboard at 79 (seventy-nine) Russian roubles each. A credit is consumed when a transfer session completes successfully with at least one data item moved (photo, video, file or contact). There is no monthly fee or 31-day subscription period for this plan; access is available while the Customer has a positive transfer balance.
Current pricing is also published on the "Pricing" page. Price changes are published at least 14 (fourteen) calendar days before they take effect; for already-paid periods the price valid at the time of payment remains in force until expiry.
Plans available to individual users of the SmenaFon mobile app:
- HOME — free, up to 3 (three) transfer sessions per rolling 7 (seven) calendar days from a single device. Each session may include any number of photos, contacts and files. No PDF accounting documents and no support.
- HOME PRO — 149 (one hundred and forty-nine) Russian roubles per 31 calendar days. Up to 15 (fifteen) transfer sessions per calendar month, history and PDF receipts. Paid manually by the user in the app or dashboard; each payment activates the plan for 31 calendar days.
3. Refunds
Within 14 calendar days of the first payment, the Provider refunds the full amount minus the actual payment processor fee (as of the date of this offer — up to 3.5% of the payment). Refunds are issued to the original card within up to 10 business days. After 14 days no refunds are issued. Since there is no auto-renewal (see clause 2), to stop the subscription the Customer simply does not initiate the next payment — the Service remains available until the end of the paid period.
4. Service availability (SLA)
- Paid tiers (SOLO, SALON, NETWORK, SOLO_PAY) — target backend availability is at least 99.5 % per calendar month, excluding announced maintenance windows (announced in the dashboard at least 24 hours in advance) and force-majeure events (see clause 10).
- Backend downtime is confirmed by the Customer’s written request to
support@smenafon.rustating the date, time and nature of the outage. If the backend is unavailable for more than 24 (twenty-four) consecutive hours, not caused by force-majeure or by the Customer’s actions, the active subscription is extended pro rata for the duration of the outage. - The HOME tier and 30-day trial period are provided “as is”, without availability commitments.
- Local agent functionality (data transfer over the LAN) is independent of backend availability — short loss of dashboard connectivity is acceptable.
5. Customer obligations
- The Customer is the data controller for the customer-payload moved between end-customer phones (under 152-FZ for RF / GDPR for EEA), and is responsible for the lawful basis of processing including end-customer consent.
- The Customer secures the workstation running Salon Agent: antivirus, up-to-date Windows, restricted physical access, password-protected Windows account.
- The Customer does not share license codes or dashboard access with third parties and notifies the Provider on suspected compromise.
- The Customer does not use the Service to move content that violates applicable law (including copyrighted content without proper rights).
6. Limitation of liability
The Service is provided “as is”, without express or implied warranties. The Provider is not liable for the content of transferred data, since the Service is architected to exclude the Provider from access — transfer payloads stay within the Customer’s LAN between customer devices and the workstation, and are not sent to the Provider’s server.
The Provider’s aggregate liability under this agreement is capped at the amount actually paid by the Customer for the Service over the 12 (twelve) months preceding the event giving rise to the claim, and in any event the aggregate liability for all claims under this agreement does not exceed one hundred thousand Russian roubles. Indirect damages, including lost profits, lost revenue and reputational harm, are not recoverable.
This clause applies only to the extent permitted by the applicable Russian Federation consumer-protection law.
7. Data subject requests
Because the Provider never receives the transferred payload, end-customer requests under 152-FZ or GDPR concerning that payload are handled directly by the Customer as the data controller. Requests concerning Customer account data on the Provider’s side (email, plan, session counter logs — counters only, no content) are handled by the Provider within 30 calendar days at support@smenafon.ru.
8. Anti-fraud and acceptable use
Prohibited: bypassing the license system, reverse-engineering the agent, using the Service for spam or phishing, reselling licenses to third parties without the Provider’s written consent. On detection, the Provider may suspend or revoke the license without refunding the unused period.
9. Termination
- The Customer may stop the Service at any time: simply do not initiate the next payment and/or delete the account in the dashboard ("Delete account" section). The already-paid period remains available until expiry.
- The Provider may terminate this agreement and suspend the Service on Customer’s breach of clauses 5 or 8, with written notice.
- After termination, account data and session counter logs are retained for 12 (twelve) months for accounting compliance and then deleted. Payment documents are retained for 5 (five) years from the transaction date in accordance with the RF Tax Code.
10. Force majeure
Neither party is liable for non-performance caused by force-majeure events (natural disasters, acts of state, major outages of upstream connectivity or power providers, cyber attacks on infrastructure, etc.). Performance deadlines extend by the duration of such events.
11. Governing law and disputes
Governed by the laws of the Russian Federation. Disputes are first resolved by negotiation; the pre-trial claim procedure is mandatory, with a 30 (thirty) calendar-day response window for claims sent to support@smenafon.ru.
If no agreement is reached:
- disputes involving natural-person consumers are heard in the court determined by the consumer’s choice under the RF Consumer Protection Law (place of consumer residence/stay, the Provider’s location, or the place of contract conclusion/performance);
- disputes involving legal entities and individual entrepreneurs are heard in the commercial court at the Provider’s location.
Service delivery
- What counts as “delivery”. Upon registration, a license code for the trial period or paid subscription is available in the dashboard at
smenafon.ru/dashboard. This code, together with the Salon Agent installer, is the deliverable. - Where to download. See the “Download” section for the Windows MSI installer and the optional Android APK.
- Timing. Delivery is instant after trial registration or payment. Trial validity is 30 calendar days; paid subscription validity is 31 calendar days from the last payment.
- Activation. Install Salon Agent on the workstation, open the “Activation” dialog, paste the license code from the dashboard.
- Support. Response time during business days (Mon-Fri, 10:00–19:00 MSK) is up to 1 business day.
Service provider details
| Provider | Pavel Yurievich Tytskin |
|---|---|
| Tax status | Self-employed (Russian "Professional Income Tax" payer) |
| Tax ID (INN) | 616405326607 |
| Email for documents | support@smenafon.ru |
Contacts
- General and sales:
hello@smenafon.ru - Support, security, billing and closing documents:
support@smenafon.ru
Current as of publication date.